1.
What do I
have to do in order to play Casino Group?
In
order to play Casino Group you must first go through our quick
download process.
You
can do this by clicking on
DOWNLOAD
link,
anywhere in this web site.
You
will be asked to enter your full name and Email address. The
download will take about 20 minutes and during this time we will
send you your username and password for accessing your account.
Once the download is complete, you will have our icon on your
desktop. You will go through a short installation and at the end
of it you will be at our gambling lobby.
All
you have to do is click on
DOWNLOAD
and
the process will begin, you will be told what to do at each
step.
2. How
long is the download process?
According
to our clients report, the approximate download time is 15-20
minutes. The size of the download file is about 3MB.
3. What
are
the system requirements?
Windows
95 (Currently we do not support Windows 3.11, or Web TV).
For
best results your monitor should be set to 600 X 800 pixels and
high color (16 bit) or more.
4. Can
I
use Casino Group
with Web TV, Macs or Windows 3.11?
We
are sorry but our software requires Windows 95 and therefore
will not work with any of these systems.
5. How
do
I use Casino Group
with AOL?
To
use Casino Group with AOL as your Internet supplier, you have
to use AOL
version 3.0 for Windows 95 or later.
To
determine if you are using AOL version 3.0, use either of the
following
methods:
1.
Click the on the start menu at the bottom left corner of your
screen. Select settings and then click on control panel.
Double
click on add/remove programs You will see a list of
programs, AOL will also show there and include the version.
2.
On the AOL Help menu, click 'About AOL'.
Verify
that AOL for Windows 95 is listed.
If
AOL for Windows 95 is not listed, contact AOL for an updated
version of the AOL software.
6.
What should I do if my monitor looks fuzzy and the color
is
not clear?
Here's
what you have to do in order to set your monitor (PC screen) to
the required setting:
1.
Place the mouse anywhere on any free space the Desktop but not
on an icon.
2.
Click with the right hand mouse button.
3.
Go to "properties".
4.
Go to "Settings".
5.
In "Desktop area" move the arrow until you see
"600 X 800 pixels".
6.
In "Color palette" choose "high color (16
bit)" or more.
7.
In "Font size" select "small fonts"
8.
Press "OK" or "apply".
9.
You will probably be asked to restart your computer - click
"yes".
10.
After your computer restarts, re-connect to the Internet and
connect again to Casino Group. You should be able to view our
program correctly.
Don't
worry - these settings will not harm other applications on your computer,
and they may be changed again if necessary.
7a.
What should I do if I receive a message
"general net error"?
This
error message is coming up because you are trying to run our
software without being connected to the internet.
You must first connect to the internet by opening your browser
and then run our software.
7b.
What should I do if I receive a message "Can not find
default browser"?
This
error message is coming up because you are trying to run our
software without being connected to the internet.
You must first connect to the internet by opening your browser
and then run our software.
7c.
What should I do if I receive a message "Error creating
socket"?
This
is a problem that some of our AOL users come across. To use Casino Group
with AOL as your Internet supplier, you have to
use AOL
version 3.0 for Windows 95 or later.
To
determine if you are using AOL version 3.0, use either of the
following methods:
1.
Click the on the start menu at the bottom left corner of your
screen. Select settings and then click on control panel.
Double click on add/remove programs. You will see a list of
programs, AOL will also show there and include the version.
2.
On the AOL Help menu, click 'About AOL'. Verify that AOL for
Windows 95 is listed.
If
AOL for Windows 95 is not listed, contact AOL for an updated
version of the AOL software.
If
you are not connected to AOL and you receive this message,
please contact us by Email
7d.
What should I do if I receive a message "corrupt
installation detected"?
This
is a problem that some clients who are using a non English
version of Windows come across when clicking on the 'Casino.exe'
icon on their desktop. In order to overcome the problem, all you
have to do is copy the file to any folder in your hard drive.
1.
Click once on the icon 
on your desktop.
2.
It should appear highlighted.
3.
Click the right mouse button and choose copy.
4.
Double click on 'My computer'.
5.
Click on [C:].
6.
Click the left mouse button while the pointer is over a free
space in the white window.
7.
Click the right mouse button.
8.
Choose paste
9.
Now the file will appear inside the window. Double click on
it.
If
this does not help, there was probably an error in the download
due to a bad internet connection. You will have to go through
the download process again.
7e.
What should I do if I receive a message "connection timed
out"?
This
problem can be caused by heavy internet traffic. AOL users are
normally the only ones who come across this problem. Please
contact us by Email
in order to overcome the problem.
8.
What should I do if I can't find the Casino.exe icon on my
desktop?
If
the 'Casino.exe' icon is not on your desktop and you can't
remember where you saved it, please follow these steps:
1.
Click on the START menu at the bottom left corner of your
screen.
2.
Choose "Find" then "Files or folders".
3.
Where it says "named", type in Casino.exe and
click "Find now".
4.
The computer will now search for the file.
5.
If you get a file Casino.exe under name in the white
window, it means the file was found. Double click on it.
6.
If the computer has finished the search and there is no file
name in the window, it means the file was not found. In this
case if you do not have another hard drive (except c:)
you will have to go through the download process again.
9.
What should I do if I did not receive my username and password?
If
you have not received your username and password for either demo
or real play, please contact us immediately
we guarantee a prompt reply.
10.
What should I do if I receive a message "username and
password not found"?
It
is possible that you are trying to enter the demo game with a
real username and password or enter the real game with a demo
username and password.
It
is best that you contact us by
Email
we will help you to overcome the problem immediately.
If
you come across any problem or if you have any questions, please
contact our support team, immediately.
We are available 7 days a week, 24 hours a day. We guarantee a
reply within 5 minutes.
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